Refunds and withdrawal
Your right to withdraw from a purchase, when it ends, how to use it, and how refunds and failed reports work.
Last updated 22 October 2026 · Markdown version
Effective 28 September 2026.
The short version
- Unused credits can be withdrawn within 14 days of purchase.
- When you start a report, you confirm that you want it to start now and that your right to withdraw ends for that credit.
- To withdraw, email support@seedbasis.com, or contact Link's support, which handles payments for us.
- Link, a Stripe company, is our merchant of record: it sells credits and top-ups, takes payment and handles tax.
- Refunds go back to the payment method you used, within 14 days of your notice.
- If a report fails before any section finishes, or any of its sections cannot finish, its credit comes back to your account automatically.
1. Who handles payments and refunds
Sold through Link, LLC, a Stripe company, is the merchant of record for every order: it sells credits and top-ups to you, takes payment, handles sales tax and VAT, sends your receipts and invoices, and handles payment support under Link's terms for purchases sold through Link. We make refunds through Stripe, and Link can also refund a purchase within 60 days of it in some cases. Refunds go back to the payment method you used. For a withdrawal, write to us or to Link's support, as described below. For any other question about a payment, write to support@seedbasis.com, or to Link's support.
2. Your right to withdraw
Consumers in the European Union, the European Economic Area and the United Kingdom can withdraw from a purchase within 14 days without giving a reason. We apply the same 14 days to unused credits for everyone, unless the law where you live gives you more.
| What you bought | When the right to withdraw ends |
|---|---|
| Report credits, singly or in a bundle | For credits you have not used, 14 days after purchase. For a credit you use to start a report, when that report starts: before it starts, you confirm that you want it to start now and that your right to withdraw ends for that credit, and we record that confirmation and email it to you. |
| Agent credit pack | 14 days after purchase. Before checkout you ask for the agent credits to be available straight away, so if you withdraw, we refund the share of the credits you have not used. |
3. How to withdraw
- Send us a clear statement by email to support@seedbasis.com. Give your name, the email address you used for the purchase, and the receipt or invoice number from your Link receipt if you have it. You may use the model form below, but you do not have to, and you do not need to give a reason.
- Or write to Link's support. Link is the seller of your order, so a notice to Link is a notice to the seller.
Your notice counts from the moment you send it, as long as that is before the 14 days end, so keep your sent message as the record. We reply to confirm that it arrived. Within 14 days of your notice we confirm your refund, or explain why the right to withdraw no longer applies, for example because a report started from the purchase at your request.
Model withdrawal form
- To: SeedBasis, LLC, support@seedbasis.com
- I hereby give notice that I withdraw from my contract for the following purchase: (describe what you bought)
- Ordered on: (date)
- Receipt or invoice number: (from your Link receipt)
- Name: (your name)
- Address: (your address)
- Email address used for the purchase: (your email address)
- Signature: (only if you send the form on paper)
- Date: (today's date)
4. Refunds
- When a withdrawal applies, we refund what you paid for the withdrawn purchase, including tax, to the payment method you used, through Stripe, within 14 days of the day we receive your notice.
- A refund removes the report credits or agent credits the purchase gave you. For a bundle or a pack in which some credits were already used, the refund is the unused credits' share of what you paid for it.
- Outside the withdrawal period, purchases are not refundable unless the law requires a refund, or Link grants one under its terms, which allow it to refund within 60 days of a purchase in some cases.
- In Canada, provincial consumer law may also let you cancel an online purchase, and ask your card issuer to reverse the charge, if we did not give you the information the law requires before you bought.
5. Reports that fail
- If a report fails before any section finishes, the credit it used is returned to your account automatically, and we email you.
- If any section of a report cannot finish, the sections that finished stay in your account, marked as unfinished, and the report credit it used comes back to your account by itself. If you would rather have that report refunded, reply to the email that tells you, or write to support@seedbasis.com.
6. Chargebacks
If something went wrong with a payment, please contact us or Link's support before asking your bank for a chargeback; it is usually faster. A chargeback removes the report credits or agent credits the payment bought, and we may pause the account until it is resolved, as the Terms explain.
7. Contact
Questions about a purchase or a withdrawal: support@seedbasis.com. Link's support for purchases sold through Link: support.link.com.